Terms & conditions

1Who we are

This website is run by Blueberry, Amman, Jordan. We sell authentic Korean skincare and beauty products within the Hashemite Kingdom of Jordan.

2Our products

• All our products are authentic and imported from authorised sources.
• We do our best to keep photos, descriptions and ingredient lists accurate, but packaging can vary slightly between production batches.
• Information about ingredients and how to use a product is general guidance, not a substitute for a dermatologist's advice. If you have an allergy or a skin condition, or you're pregnant, check with your doctor before use, and always patch-test a new product first.
• Advice from Berry, our smart skin advisor, is an automated suggestion based on the photos and details you share. It is not a medical diagnosis.

3Prices

• Prices are in Jordanian dinars (JOD). The price that applies is the one shown when you confirm your order.
• Delivery fees are shown at checkout before you confirm, and delivery is free on orders of JOD 25 or more.
• If there's an obvious pricing error (for example, a wrong price caused by a technical fault), we'll contact you before delivery. You can continue at the correct price or cancel, and we'll refund anything you've paid.

4Placing and confirming an order

• Once you confirm your order, you'll receive an order number and a tracking link, plus a confirmation email.
• For a first cash-on-delivery order from a new number, we may ask you to confirm the number with a code we text you.
• We may contact you by phone or WhatsApp to confirm your address or delivery time.
• We may cancel an order if a product sells out, if the details are incorrect or we can't reach you, or if we suspect misuse of an offer. In that case we refund any amount paid in full.

5Payment

• Cash on delivery.
• Card payment (Visa, Mastercard, Apple Pay) through Stripe's secure checkout.
• We never see or store your card details. Payment is handled directly by Stripe, and card order totals are rounded down to the nearest 10 fils.
• For cash on delivery, please have the amount ready for the courier. Refusing a confirmed order without a reason may mean we ask for prepayment on future orders.

6Delivery and pickup

• We deliver to every governorate in Jordan. Delivered within 1–3 business days, though it can take longer around holidays, in bad weather or at busy times.
• Please check your order when it arrives. If the packaging is visibly damaged, tell us straight away. See our delivery page for details.

7Returns and exchanges

As set out in our returns & exchanges policy: sealed products within 2 days of delivery, and damaged or wrong items at any time.

8Discount codes and points

• Each discount code has its own conditions (dates, minimum order, specific products, number of uses). One code can be used per order, and codes can't be exchanged for cash.
• Points are added to your account once your order is delivered, and you can redeem them as a discount under the conditions shown in your account. Points have no cash value and can't be transferred to anyone else. If you return an order, its points are removed.
• We may change or end any offer or the points programme, but this never affects an order you confirmed before the change.

9Your account

You sign in with your mobile number and a code we text you, or with a PIN you choose. Keep your PIN to yourself. If you think someone else has used your account, let us know right away.

10Acceptable use

You may not use the website for anything unlawful, try to hack or disrupt it, or copy its content and images for commercial purposes without permission.

11Limitation of liability

We're committed to delivering the products you order in good condition. Our liability for any order is limited to the value of that order, and we aren't responsible for a product being used other than as directed, or for delays caused by circumstances beyond our control. Nothing here affects your statutory rights.

12Privacy

We handle your data as described in our privacy policy.

13Governing law

These terms are governed by the laws in force in the Hashemite Kingdom of Jordan, and the courts of Amman have jurisdiction over any dispute we can't resolve together. Most of the time, though, one phone call sorts everything out.

14Changes to these terms

We may update these terms from time to time; the date above shows the latest update. Each order is governed by the terms in force when it was confirmed.