Privacy policy

1Who is responsible for your data

Blueberry, Amman, Jordan. We handle personal data in line with the laws in force in Jordan, including the Personal Data Protection Law.

2What we collect

• Order details: your name, mobile number, email, governorate and address, any notes, the products you ordered and how you paid.
• Checkout before you order: as soon as you enter your number or email, we save your bag so it isn't lost and we can remind you if you don't finish.
• Your account: your mobile number, past orders and points, and your membership tier.
• Offers sign-up: your email, if you choose to subscribe.
• Berry: skin photos and readings are stored by the Berry service itself. If you link your account, the store only asks Berry how well products suit your skin; we don't keep your photos.
• Technical data: your IP address, device and browser type, to protect the website from abuse and measure its performance.

We never see or store your card number. Card payments are handled directly by Stripe.

3Why we use it

• To prepare and deliver your order, and to contact you about it (confirmation and tracking messages).
• To confirm your mobile number with a text-message code when needed, and to protect the store from fake orders.
• For after-sales service: returns, exchanges and questions.
• To remind you about your bag if you didn't finish your order. You can stop these reminders with one click from any reminder email.
• To send offers and new arrivals, only if you agree. You can unsubscribe at any time from the link at the bottom of every email.
• To improve the store and understand which products matter to you.

4Who we share it with

Only with the partners who help us serve you, and only as much as they need:

• Our delivery company: your name, mobile number, address and the order amount for cash on delivery.
• Stripe: to process card payments.
• Technical service providers: website hosting, email delivery and sending verification codes by text message.
• Analytics and advertising tools (such as Google and Meta), if enabled, to measure website visits and ad performance.
• Official authorities, where the law requires it.

Some of these providers may have servers outside Jordan, and we choose providers committed to protecting data.

5Cookies

We use essential cookies to keep you signed in and to save your bag on your device. If analytics and advertising tools are enabled, they may use cookies of their own. You can clear or block cookies in your browser settings, but signing in or your bag may then stop working properly.

6How long we keep it

• Order and invoice records are kept for as long as the law requires for accounting purposes.
• Bags that didn't become orders are kept for a limited time for follow-up.
• Your subscription email is kept until you unsubscribe.

7Your rights

You have the right to ask for a copy of your data, to correct it, to delete it (except what we must keep by law), to stop its use for marketing, or to withdraw your consent at any time. Email us at info@blueberry-jo.com and we'll get back to you as soon as possible.

8How we protect your data

The website is fully encrypted (HTTPS). Access to customer data in our admin panel is limited to the store team with specific permissions, and every action is logged.

9Children

Our store is intended for adults. If you're under 18, please order with the help of a parent or guardian.

10Updates to this policy

We may update this policy from time to time; the date above shows the latest update. See also our terms & conditions.